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Frequently Asked Questions

Have a look through our frequently asked questions and if you still haven’t found what you are looking for, please feel free to contact us via our contact form.

WHO DOES PETS OF THE HOMELESS ASSIST?

We help anyone who is currently experiencing and facing homelessness and anyone in genuine need of assistance due to financial hardship.

WHAT  DOES PETS OF THE HOMELESS ASSIST WITH?

Pets of the Homeless provides assistance with pet food, veterinary care, emergency boarding, foster caring and other miscellaneous support to vulnerable pet owners in need. We currently assist in Victoria only..

HOW DO  YOU ASSIST/ HOW DOES SOMEONE ACCESS YOUR SERVICE?

As we do not provide a public facing service, we provide pet food to our Community Partners for distribution to people in need.  If you are in need of some pet food, you will need to contact or go to these partners to access the pet food.

In order to receive assistance with veterinary care and emergency boarding, we will need an individual to be supported by a case worker from a social service organisation. We are a very small organisation and have very limited capacity to deal directly with clients. Our service model is designed for efficiency,  allowing us to continue to provide the services for many more people and pets in need.

If you require any assistance, please get your case worker to get in touch with us  or if you are a case worker assisting a client, please send us an email to hello@petsofthehomeless.org.au to find out more.

CAN I CALL AND SPEAK TO SOMEONE?

In order to streamline our processes, the best way to get in touch with us is via email. Please send us an email at hello@petsofthehomeless.org.au and we will usually reply back within 24 hours. Depending on how busy we are, sometimes we might even reply back within minutes.

DOES PETS OF THE HOMELESS WORK WITH OTHER ORGANISATIONS?

We work in partnerships with other organisations every single day in order to deliver our service. This increases our effectiveness and enables us to reach more people than ever before. One our core values is ‘strength in working together’, so collaboration is key.

DO  YOU ACCEPT DONATION OF ITEMS AND WHAT WOULD ACCEPT?

Yes we do. We would gladly accept pet items such as pet food (sealed and in date), toys, jackets and bedding in a brand new or good condition. We do not accept items such as towels, pillows, doonas and big blankets.

WHERE CAN I DROP OFF DONATIONS?

Our warehouse is located at 84A Keys Rd, Cheltenham VIC and our opening hours are Monday, Wednesday and Friday from 10am-3pm and Saturday from 10am-1pm. We are closed on public holidays and long weekends.

DO  YOU ACCEPT OPENED BAGS OF PET FOOD?

Unfortunately due to health and safety reasons, we are only able to accept unopened and in date food.

ARE DONATIONS TO YOUR CHARITY TAX-DEDUCTIBLE?

Pets Of The Homeless is a registered charity therefore any cash donation over $2 are tax-deductible.