Thank you for taking the time to contact us. Your query is very important to us and we will get back to you as soon as we can.
Our operating hours are Monday to Friday from 9am to 5pm AEDT, excluding public holidays.
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Where is Pets Of The Homeless located?
Our office/Pet Food Bank is located at 84A Keys Road, Cheltenham VIC 3192. Our opening hours are Monday to Friday from 9am-5pm and Saturday from 10am-1pm. We are closed on public holidays.
Who does Pets Of The Homeless assist?
We help people who are currently experiencing and facing homelessness and people in genuine need of assistance due to financial hardship.
What does Pets Of The Homeless assist with?
Pets of the Homeless provides assistance with pet food, veterinary care, emergency boarding, foster caring and other miscellaneous support to vulnerable pet owners in need. We are currently able to provide assistance to residents of Victoria only.
How do you assist/How does someone access your service?
As we do not provide a public facing service, we provide pet food to our Community Partners for distribution to people in need. If you are in need of some pet food, you will need to contact or go to these partners to access the pet food.
In order to receive assistance with veterinary care and emergency boarding/foster care, we will need an individual to be supported by a case worker from a social service organisation.
We are a very small organisation and have very limited capacity to deal directly with clients. Our service model is designed for efficiency, allowing us to continue to provide the services for many more people and pets in need.
If you require any assistance, please head to our How To Get Help page to find out more.
Can I call to speak to someone?
In order to streamline our processes, the best way to get in touch with us is via email. Please send us an email at hello@petsofthehomeless.org.au and we will usually reply back within 24 hours. Depending on how busy we are, sometimes we might even reply back within minutes.
How are your programs funded?
Our programs are funded by income received from donations, fundraising activities, grants and corporate sponsorships. We do not receive ongoing government funding.
Is Pets Of The Homeless a registered charity?
Yes, we are registered charity with the Australia Charity and Not-for-profits Commission (ACNC). Our ABN is 87 612 417277.
Are donations to your charity tax-deductible?
Pets Of The Homeless is a registered charity with Deductible Gift Recipient (DGR) status therefore any monetary donations over $2 are tax-deductible.
Yes we do. Find out more about the items we accept here.
Where can I drop off/post donations to?
You are welcome to drop off or post donations to us at 84A Keys Rd, Cheltenham VIC 3192. Our opening hours are Monday to Friday from 9am - 5pm and Saturday from 10am-1pm. We are closed on public holidays.
Can I volunteer with Pets Of The Homeless?
Yes! Pets of the Homeless is a volunteer-powered charity. Volunteers play a vital role in helping us improve the lives of vulnerable people and their pets and volunteering is a great way to meet new people and become part of the Pets of the Homeless community. Find out more about volunteering with us or fostering for us.
